These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to comply with and be bound by these Terms. Please read them carefully, as they contain important information regarding your rights, obligations, and limitations.

By using the Platform, you acknowledge and accept these Terms, along with our Privacy Policy and any other policies referenced herein. If you do not agree to these Terms, please do not use our Platform.

The Platform is owned and operated by Remizo Technologies Pvt Ltd, an Indian company (“GetBit”). We comply with applicable Indian laws and regulations, including but not limited to the Information Technology Act, 2000, and the Prevention of Money Laundering Act, 2002, and adhere to industry standards for security and data protection. The Platform may be accessed by individuals who are of legal age and legally capable of entering into binding agreements under Indian law.

Changes to Terms and Conditions

GetBit reserves the right to amend these Terms at its sole discretion. Any updates will be effective upon posting, and your continued use of the Platform after such updates constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any changes.

• Definitions

For the purpose of these Terms and Conditions, the following definitions apply:

• Platform: Refers to the GetBit website, mobile application, and all related services enabling users to buy, sell, and manage Bitcoin and other digital assets.
• User: Any individual or entity registered on the Platform, including those transacting or holding Bitcoin, using self-custody tools, or accessing third-party services.
• Virtual Digital Asset (VDA): Refers to Bitcoin or any other digital asset traded or facilitated by the Platform, as defined under relevant regulatory standards.
• Bitcoin: A type of Virtual Digital Asset (VDA), characterized as a decentralized, digital currency based on blockchain technology, subject to high market volatility.
• Private Key: A cryptographic key that grants the holder access to the Bitcoin stored in a self-custody wallet. Loss of the private key results in the irreversible loss of access to the associated assets.
• Know Your Customer (KYC): A mandatory process under the Prevention of Money Laundering Act (PMLA) and other Indian regulations, requiring verification of user identity, address, and other identifying information to mitigate risks related to money laundering and terrorism financing.
• Customer Due Diligence (CDD): Procedures applied during the KYC process to verify user identity and assess the risk level associated with each user based on regulatory requirements and Platform policies.
• Enhanced Due Diligence (EDD): Additional steps taken beyond standard CDD to verify the identity and activities of high-risk users or transactions. This may include more detailed verification, additional documentation, or background checks.
• Anti-Money Laundering (AML): Policies and procedures enforced by GetBit to prevent illegal financial activities, including money laundering and terrorist financing, in compliance with applicable laws and regulations.
• Sanctions Screening: A compliance measure where user accounts and transactions are checked against sanctions lists provided by regulatory bodies to ensure that users do not engage in prohibited activities or transactions with restricted entities.
• Regulatory Authorities: Government or statutory bodies with jurisdiction over compliance standards applicable to GetBit, such as the Financial Intelligence Unit (FIU) and other regulatory bodies governing AML and KYC protocols.

• Eligibility

• Age and Legal Capacity: You must be at least 18 years old and capable of forming a legally binding contract under Indian law to register and use the Platform. By creating an account, you affirm that you meet this age requirement and have the legal authority to enter into these Terms. If you are acting on behalf of a legal entity, you confirm that you have the necessary authority to bind that entity to these Terms.
• Residency and Legal Compliance: The Platform’s services are intended for individuals residing in jurisdictions where digital asset transactions are legal. You are solely responsible for understanding and complying with all applicable laws, regulations, and rules in your jurisdiction. GetBit reserves the right to restrict access to individuals residing in restricted or sanctioned regions.

• Account Information

• Accuracy and Completeness: You agree to provide accurate, current, and complete information at the time of registration. Required information includes, but may not be limited to, your full name, contact details, address, and any documents necessary for KYC/AML verification. You are responsible for the accuracy of the information provided, and any false or misleading information may result in suspension or termination of your account.
• Updates and Changes: You must promptly update your account information to reflect any changes. This includes changes in personal information, contact details, and financial account information. Failure to update your information may lead to transaction delays, suspension, or inability to access certain Platform services.
• Verification: GetBit reserves the right to conduct ongoing verification of your account information as required by regulatory authorities or internal policies. You agree to cooperate with these verification requests and provide any additional documents or information requested.

• Account Security

• Confidentiality: You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any other form of security-related information used to access the Platform. You must not share your login credentials with third parties, and you accept responsibility for any activity conducted through your account.
• Two-Factor Authentication: To enhance account security, GetBit may require or recommend the use of two-factor authentication (2FA) for accessing the Platform. If enabled, 2FA will require an additional authentication step each time you log in. Failure to enable 2FA may increase security risks and result in limitations on account functionalities.
• Unauthorized Access and Breach Notification: If you suspect any unauthorized access, security breach, or misuse of your account, you must immediately notify GetBit at [support contact information]. GetBit will not be liable for any losses incurred due to unauthorized access or failure to report a suspected breach in a timely manner.
• Account Monitoring and Restrictions: GetBit reserves the right to monitor account activity to detect unusual or suspicious transactions. For security reasons, GetBit may temporarily restrict your account if unauthorized or potentially fraudulent activity is detected. We will make reasonable efforts to notify you in such cases, and you may be required to verify your identity and account information to regain access.

• Prohibited Activities

• Account Misuse: You agree not to use your account for any unauthorized, illegal, or malicious activities, including but not limited to money laundering, fraud, or trading on behalf of other individuals or entities without prior authorization from GetBit.
• Multiple Accounts: You may not create multiple accounts or use multiple accounts for circumventing Platform restrictions, manipulating transactions, or evading any verification or monitoring processes. Multiple accounts for personal use are strictly prohibited.
• Account Ownership and Transferability: Your account is personal and non-transferable. You agree not to sell, transfer, or otherwise allow third parties to use your account. GetBit reserves the right to terminate accounts involved in ownership disputes or transfer violations.

• Funds Deposit

• Approved Payment Methods: Deposits may only be made using payment methods approved by GetBit. Accepted methods may include, but are not limited to, bank transfers, debit cards, and any other forms of payment as specified on the Platform. GetBit reserves the right to modify accepted payment methods at any time.
• Minimum and Maximum Deposit Limits: The Platform may impose minimum and maximum limits for deposits based on your account verification status, payment method, or regulatory requirements. You are responsible for ensuring that your deposit complies with these limits, as deposits outside the limits may be rejected.
• Processing Time: Deposit processing times may vary based on the payment method and provider. While GetBit aims to process deposits promptly, there may be delays due to factors outside our control, including bank holidays, third-party issues, and high transaction volumes. Deposits will be reflected in your account only upon successful processing.
• Reversals and Refunds: In cases where deposits are reversed, rejected, or delayed due to issues such as insufficient funds, payment provider errors, or regulatory requirements, GetBit will attempt to notify you and work to resolve the issue. You agree that GetBit has the right to deduct any charges incurred due to such reversals.

• Withdrawals

• Linked Accounts and Verification: Withdrawals can only be requested to verified and linked bank accounts or payment wallets registered in your name. The Platform may require additional verification for withdrawals to ensure compliance with KYC/AML regulations and to prevent fraud.
• Withdrawal Requests: All withdrawal requests must be initiated from within the Platform. Requests submitted by alternative means will not be processed. Withdrawals are subject to fees and limits, which may vary based on the amount, verification status, and payment method.
• Processing Time: GetBit endeavors to process withdrawals promptly, though actual timing depends on internal processing, bank protocols, and third-party processing times. While typical processing time is [e.g., 1-5 business days], delays may occur, especially during high-demand periods or due to security checks.
• Minimum and Maximum Withdrawal Limits: Withdrawals are subject to minimum and maximum limits based on the account type, verification level, and applicable regulations. Limit adjustments may be made based on your transaction history, account standing, and verification status.
• Restrictions and Holds: GetBit reserves the right to delay or place a hold on withdrawals if there is suspicious activity, technical issues, or a need to comply with regulatory requirements. You may be required to provide additional verification or complete specific procedures in these cases.

• Compliance and Liability

• Regulatory Compliance: All deposits and withdrawals must comply with applicable laws, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. GetBit reserves the right to monitor, delay, or reject transactions to ensure compliance with these regulations.
• User Responsibility: You are responsible for ensuring that funds are deposited and withdrawn in compliance with applicable laws. GetBit disclaims any liability for losses, delays, or penalties arising from non-compliance with regulatory requirements in your jurisdiction.
• Platform Liability: GetBit is not liable for any losses, delays, or fees incurred due to issues related to payment processing, third-party service providers, or restrictions imposed by regulatory authorities.

• Transaction Execution

• Retail Transactions: Upon completing KYC verification, retail customers may buy and sell Virtual Digital Assets (VDA) on the Platform. Orders are executed at the market rate at the time of transaction completion, with transaction fee applied to both buy and sell orders. Order fulfillment depends on current market availability and may be subject to partial fills until a match is found.
• Business Transactions: GetBit facilitates VDA transactions for select business partners by matching available VDA supply with retail demand or, where necessary, managing liquidity through partnerships with other licensed exchanges in India. Transactions may involve direct purchase by GetBit if retail demand is insufficient, ensuring continuous availability and optimal pricing for customers.
• Acknowledgment of Market Conditions: By placing an order, you acknowledge that execution depends on real-time market conditions, and prices are confirmed only at the time of transaction completion.

• Fees and Charges

• Transaction Fees: All Bitcoin transactions on the Platform are subject to transaction fees. These fees are displayed prior to transaction completion, and GetBit reserves the right to adjust its fee structure. Transaction fees are typically a percentage of the total transaction amount but may vary based on transaction type, volume, or account status.
• Fee Schedule and Adjustments: GetBit may implement a tiered fee structure, where fees decrease based on trading volume or specific account levels. Any changes in the fee schedule will be communicated in advance. You agree to review the Platform’s fee schedule regularly to stay informed of current rates.
• Additional Charges and Network Fees: In addition to transaction fees, network fees for Bitcoin transfers may apply, particularly if the Bitcoin is withdrawn from the Platform. These network fees are determined by the blockchain and may vary depending on network congestion and other factors. You acknowledge that GetBit does not control these fees and is not liable for any delays or costs associated with blockchain transactions.
• Service Charges for Advanced Features: For advanced trading features, such as stop-loss or margin trading (if available), additional fees or service charges may apply. These fees will be disclosed on the Platform and are subject to change.
• Processing Fees and Charges: Deposits and Withdrawals may be subject to processing fees, which will be disclosed prior to initiating the transaction. These fees are in addition to any charges levied by your payment provider. GetBit reserves the right to revise deposit fees as necessary.

• Order Limitations and Restrictions

• Minimum and Maximum Order Amounts: Each transaction is subject to minimum and maximum order limits, which may vary based on account verification level, current market conditions, and regulatory requirements. You are responsible for ensuring your order meets these criteria.
• Order Cancellations and Modifications: Orders may not be canceled or modified once placed, except for specific order types (e.g., limit orders) and under certain conditions. Any eligible order modifications are subject to Platform policy, and GetBit reserves the right to deny changes at its discretion.
• Suspension of Buying and Selling Services: GetBit reserves the right to suspend or delay buying or selling services without prior notice, particularly in cases of system maintenance, technical issues, or regulatory compliance. While we strive to ensure continuous service availability, GetBit disclaims liability for any losses or inconvenience arising from service disruptions.
• Market Manipulation and Abusive Trading Practices: You agree not to engage in any form of market manipulation, including but not limited to spoofing, wash trading, front-running, or any actions that artificially affect Bitcoin prices. Any activity deemed abusive may result in account suspension, termination, or legal action in accordance with regulatory requirements.

• Self-Custody Facilitation

• Custody Services

• Self-Custody Tools: GetBit offers tools and resources to facilitate the self-custody of Bitcoin, allowing you to securely store and manage your Bitcoin independently. Self-custody means you have direct control over your Bitcoin holdings without relying on the Platform to hold or manage the assets on your behalf.
• Platform Limitation of Liability: By choosing self-custody, you accept full responsibility for the management and security of your Bitcoin. GetBit disclaims liability for any loss, damage, or interruption in access to your Bitcoin resulting from personal errors, private key misplacement, hardware/software malfunctions, or any other reason beyond the Platform’s control.
• Irreversibility of Transactions: Bitcoin transactions conducted in a self-custody environment are irreversible. Once you initiate a transfer to or from your self-custody wallet, the transaction cannot be undone. GetBit cannot assist in recovering lost or mistakenly sent Bitcoin, and you are solely responsible for ensuring the accuracy of all transaction details.

• Security Recommendations for Self-Custody

• Private Key Management: Your private keys are essential for accessing and controlling your self-custody wallet. Losing access to your private keys means losing access to your Bitcoin holdings permanently. You are solely responsible for securely storing, managing, and backing up your private keys, and GetBit cannot recover lost keys or assist in restoring access.
• Seed Phrase Protection: In most self-custody setups, a seed phrase (a series of words used to recover your wallet) is generated as a backup. You should write down and securely store your seed phrase offline in a safe location. Do not store your seed phrase digitally or share it with anyone, as possession of this information enables full access to your funds.
• Multi-Factor Authentication (MFA): GetBit strongly encourages using multi-factor authentication (MFA) where possible, both on the Platform and any device you use to manage your self-custody wallet. MFA adds an additional layer of security by requiring a secondary code or verification step for access, reducing the risk of unauthorized entry.
• Cold Storage and Hardware Wallets: To enhance security, consider using cold storage (offline storage) or hardware wallets for your Bitcoin holdings. Hardware wallets are dedicated devices for storing Bitcoin securely offline, and cold storage helps reduce the risk of online hacking or malware attacks.
• Security Best Practices: Ensure the security of your self-custody environment by following best practices:

• Keep your device’s operating system and software updated.
• Use antivirus software and firewall protection.
• Avoid storing or accessing your wallet information on shared or public devices.
• Regularly audit the security of your devices and self-custody environment.

• “As-Is” Basis and No Warranty

• Third-Party Offerings: The Platform may offer access to third-party products, services, tools, or integrations to enhance user experience. These offerings, including wallets, financial services, analytics tools, or market insights, are provided on an “as-is” and “as-available” basis. By using these third-party services, you acknowledge that GetBit provides them without any representations, warranties, or guarantees regarding their accuracy, quality, performance, or suitability.
• No Warranty: GetBit expressly disclaims all warranties, whether expressed, implied, or statutory, regarding third-party products and services, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. You agree to use these products and services at your own risk.

• Market Price Volatility

• Risk Disclosure and User Acknowledgment

• Volatility Awareness: Bitcoin and other digital assets are subject to high levels of price volatility, with values that may fluctuate significantly over short periods. By using GetBit’s services, you acknowledge and accept these inherent market risks.
• No Liability for Market Changes: GetBit is not liable for any financial losses or damages resulting from market price fluctuations, delays in order execution, or transaction rejections due to rapidly changing market conditions. Transactions are executed at current market rates, which may differ from displayed prices at the time of order placement.
• Price Confirmation and Finality: You agree that once an order is placed, it is subject to the prevailing market price at the time of execution, and price adjustments are not possible after the transaction is completed. GetBit does not offer any guarantees on price accuracy or market performance.

• KYC (Know Your Customer) and Customer Due Diligence (CDD)

• KYC Requirements                                                                  

• Mandatory Verification: In compliance with the Prevention of Money Laundering Act (PMLA) and other relevant Indian laws, users must complete KYC verification before engaging in any transactions on the Platform. KYC procedures may require the submission of government-issued ID, proof of address, and other relevant documents.
• Verification Process: KYC verification involves identity authentication, document review, and checks against applicable sanction and compliance lists. This process may be conducted directly by GetBit or through approved third-party verification partners. Your account may be subject to additional checks based on your activity, transaction volume, or risk profile.

• Enhanced Due Diligence (EDD) and Additional Documentation

• EDD Requirements: For certain transactions or high-risk activities, GetBit reserves the right to request Enhanced Due Diligence (EDD), which may include additional documentation, verification, or background checks to meet regulatory and Platform standards.
• Ongoing Compliance: GetBit may request updated documentation or re-verification of information periodically to ensure ongoing compliance with KYC and AML requirements. Users are responsible for responding promptly to such requests to maintain uninterrupted access to their accounts.

• User Obligations and Compliance

• User Responsibility: Users are responsible for providing accurate, complete, and up-to-date information as part of the KYC process. Any attempts to misrepresent information or evade KYC requirements may result in account restrictions, suspension, or termination.
• Non-Compliance Consequences: Failure to comply with KYC or EDD requirements may result in limitations on account functionality, such as withdrawal restrictions, trading limitations, or account suspension. Persistent non-compliance may lead to permanent account termination, and GetBit reserves the right to take necessary actions to ensure adherence to regulatory obligations.

• AML Compliance

• Commitment: GetBit is committed to complying with Anti-Money Laundering (AML) regulations to prevent its Platform from being used for illicit financial activities, in alignment with applicable laws.
• Monitoring: All transactions are subject to real-time monitoring and sanctions screening to detect suspicious activities. High-risk transactions may undergo enhanced due diligence, and transactions may be delayed, held, or flagged if further verification is needed.
• Reporting: In compliance with AML obligations, GetBit may report any suspicious activities to relevant regulatory authorities. By using the Platform, you consent to potential monitoring and reporting of your activity as required.

• Account Freezing, Suspension, and Termination

• Platform Discretion

(i) Discretionary Action: GetBit reserves the right to freeze, suspend, or terminate accounts at its sole discretion, without prior notice, in cases of suspicious or non-compliant activity or upon regulatory request.

(ii) Legal Compliance: Actions may be taken in response to law enforcement requests or for security reasons. GetBit is not obligated to disclose specific reasons for such account actions.

• Notification and Appeal

(i) Notification: Where possible, GetBit may attempt to notify you of any account restrictions, though notification is not guaranteed.

(ii) Appeal Process: Users may contact GetBit support for clarification on account status. GetBit may, at its discretion, reinstate accounts upon satisfactory verification of compliance.

• Contact Information and Compliance

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, or if you wish to address any compliance-related matters, please feel free to reach out to our Compliance Officer. We are committed to addressing your queries and ensuring adherence to all applicable laws and regulations.

Compliance Officer Contact Details:
Name: Compliance Officer
Email: legal@getbit.money
 Office Hours: Monday to Friday, 9 AM - 6 PM (IST)

For general support inquiries, you may also contact us at:
Customer Support Email: care@getbit.in

We value transparency and compliance, and your trust is important to us. Thank you for choosing GetBit and entrusting us with your digital asset journey.