Effective Date: 01 July 2018
Hero FinCorp Limited, a Company incorporated under the provisions of Companies Act, 1956, having our
registered office at 34, Community Centre, Basant Lok, Vasant Vihar, New Delhi-110057, (hereinafter referred to as
“HFCL” or “we” or “us”), recognizes the expectations of its customers with regard to privacy, confidentiality and
security of their personal information that resides with HFCL. Keeping personal information of customers secure
and using it solely for activities related to HFCL and preventing any misuse thereof is a top priority of HFCL. HFCL
customers [“the Policy” or “this Policy”].
THIS POLICY DESCRIBES OUR POLICIES AND PROCEDURES FOR COLLECTION, USE, STORAGE, PROCESSING, DISCLOSURE AND PROTECTION OF ANY INFORMATION, INCLUDING, BUT NOT LIMITED TO, PERSONAL OR BUSINESS INFORMATION PROVIDED BY YOU AS A USER (hereinafter referred to as “You” “Your” or “User”) WHILE USING THE MOBILE APPLICATION. USER SHALL MEAN ANY PERSON/ PERSONS, WHO VISITS, USES, DEALS WITH AND/ OR TRANSACTS THROUGH THE MOBILE APPLICATION.
THIS POLICY CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, AS THE USER OF THE MOBILE APPLICATION, AND HFCL, AS THE OWNER OF THE MOBILE APPLICATION. YOU MUST BE A NATURAL PERSON, CITIZEN OF INDIA, WHO IS ATLEAST 18 YEARS OF AGE.
BY VISITING/ ACCESSING THE MOBILE APPLICATION, YOU ARE CONSENTING TO USE AND SHARE YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY. THIS POLICY DOES NOT APPLY TO THIRD-PARTY WEBSITES/ APPLICATIONS THAT ARE CONNECTED VIA LINKS TO THE WEBSITE. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE/ACCESS THIS MOBILE APPLICATION.
YOUR USE OF THE MOBILE APPLICATION WILL BE GOVERNED BY THIS POLICY TOGETHER WITH ALL POLICIES, NOTICES, GUIDELINES, DISCLAIMERS THAT ARE PUBLISHED AND SHARED WITH YOU FROM TIME TO TIME WHICH ARE INCORPORATED HEREIN BY WAY OF REFERENCE INCLUDING BUT NOT
WE MAY UPDATE THIS POLICY FROM TIME TO TIME. YOU MUST PERIODICALLY REVIEW THE POLICY FOR
THE LATEST INFORMATION ON OUR PRIVACY PRACTICES.
This Policy applies regardless of whether you use a computer, mobile phone, tablet, or any other media or electronic resource to access our Services. It is important that you read the Policy carefully because anytime you
use our Services, you consent to the practices/ policies that we have set out in this Policy.
- Personal Information/Information we collect
HFCL ask for and use your personal information and is committed to keep this information secure. HFCL collect
the following types of information:
Information you provide us directly
Information We Collect from Your Use of our Services
- Identification Information: Your name, email address, phone number, any other contact details, government or
other identity documents, date of birth, gender, employment, educational background.
- Other: Other historical, contact, and demographic information
Information We Collect from Your Use of our Services
Information We Collect from Other Sources
We also collect information about you from third parties, including third-party verification services, credit bureaus
and publicly available sources. In some circumstances, where lawful, this information may include your
government-issued identification number. This includes, without limitation, the receipt and exchange of account
or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or
corporation with whom you have had, currently have, or may have a financial relationship, including without
limitation past, present, and future places of employment and personal reporting agencies.
Use of Personal Information
- Transaction Information: We read SMS logs and other digital content to collect information about payment
transactions, the names of the transacting parties, a description of the transactions and the payment or transfer
amounts, billing and shipping information, and the devices and payment methods used to complete the
- Location Information: Through our applications, we collect information about the location of your device.
- Device Information: We collect specific information about your device when you access our Services, including
your storage, hardware model, operating system and version, unique device identifier, mobile network information,
and information about the device’s interaction with our services.
- Use Information: We collect information about how you use our Services, including your access time and Internet
Protocol (“IP”) address.
- Communication Information: We access your Contacts lists and call logs for application reference purposes.
We use personal information to provide you with personal loan you explicitly requested for, to resolve disputes,
troubleshoot concerns, help promote safe services, assess your interest in our services, inform you about offers,
products, services, updates, customize your experience, detect and protect us against errors, fraud and other
criminal activity, enforce our terms and conditions, etc. We may also use your personal information to send you
offers regarding various services/facilities which HFCL or its group companies may, from time to time, launch. We
may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information
and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at
HFCL. We also may use information about you to measure, customize, and enhance our Services, including the
design, content, and functionality of our applications and websites, or to track and analyze trends and usage
relating to our Services.
Further, HFCL or any third party, as may be authorized by HFCL may use information about you to provide,
maintain, and improve our Services, such as:
- develop credit risk models and perform risk assessment;
- detect and prevent fraud;
- develop and test new products and features;
- verify information that you have provided;
- to form a view of you as an individual and to identify, develop or improve products, that may be of interest to you;
- delivering the information and support you request, including technical notices, security alerts, and support and
- diagnose or fix technology problems
- conduct statistical and market analysis; and
- satisfy any other legitimate business purposes, including handling any complaints and retaining information as
necessary to meet our obligations under applicable laws and regulations.
- to get in touch with you when necessary and contact you by email, SMS, letter, telephone or in any other way about
our products and services;
- to find adequate references for your loan application;
- carry out, monitor and analyze our business, carry out market research, business, and statistical analysis and also
direct our efforts for product improvement;
- to maintain records under applicable law or a may apply to pursuant to agreements executed us.
HFCL or any third party, as may be authorized by HFCL, may use information about you to improve, personalize
and facilitate your use of our Services. For example, we may associate certain information with your new account,
such as information about other loan applications you have with HFCL or any other financial institutions, and prior
transactions you made using our services and the usage of our products.
Further, HFCL or any third party, as may be authorized by HFCL may use information about you:
- To enforce the terms of our General Terms or other applicable agreements or policies;
- To verify your identity (e.g., some of the government-issued identification numbers we collect are used for this
- To investigate, detect, and prevent fraud, security breaches, and other potentially prohibited or illegal activities;
- To comply with any applicable law, regulation, legal process, or governmental request;
- For any other purpose disclosed to you relating to our Services.
Storage of Information and Disclosure
We store and process your personal information on Amazon Web Services (India) cloud servers and other cloud
service providers. Some of the safeguards we use are firewalls and data encryption using SSL, and information
access authorization controls. We use reasonable safeguards to preserve the integrity and security of your
information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. To achieve thesame, we use reasonable security practices and procedures as mandated under applicable laws for the protection of
your information. Information you provide to us may be stored on our secure servers located within or outside
However, you understand and accept that there’s no guarantee that data transmission over the Internet will be
completely secure and that any information that you transmit to us is at your own risk. We assume no liability for
any disclosure of information due to errors in transmission, unauthorized third party access to our mobile
application and data bases or other acts of third parties, or acts or omissions beyond our reasonable control and
you shall not be entitled to hold HFCL responsible for any breach of security.
We may share your information with third parties under a confidentiality agreement for provision of Services
which inter alia restricts such third parties from further disclosing the information unless such disclosure is for the
purpose as detailed under that confidentiality agreement. However, we are not responsible for any breach of
security or for any actions of any third parties that receive your personal information.
We will share your information with third parties only in such manner as described below:
- We may disclose Your information to the financial service providers, banks or NBFCs and our third party
- We may share Your information with our third party partners in order to conduct data analysis in order to
serve You better and provide Services;
- We may disclose Your information, without prior notice, if We are under a duty to do so in order to comply
with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce
protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with
other companies and organizations for the purposes of fraud protection and credit risk reduction.
other lending websites and online marketplace websites. Use of this information helps us identify you, the User
behaviour, the products that the User browses, in order to make our Website more user friendly and to be able to
provide you with information relating to Products that may be of interest to you. We might also use this
information to display advertising from third party companies. Most browsers will permit you to decline cookies
but if you choose to do this it might affect service on some parts of Our Website.
We might also use other technology to track how you interact with Website and employ some third party agencies
to use the data on our behalf for data analysis to determine your use and journey on the Website.
Reasonable Security Practices and Procedures
The security of personal information is a priority and is protected by maintaining physical, electronic, and
procedural safeguards that meet applicable laws. HFCL shall take reasonable steps and measures to protect the
security of your personal information from misuse and loss, un-authorized access, modification or disclosure. HFCL
maintains its security systems to ensure that the personal information of the customer is appropriately protected
and follows the extant standard encryption norms followed for the transmission of information. HFCL ensures that
its employees and affiliates respect the confidentiality of any personal information held by HFCL.
Third-Party Links and Content on our Services
Our Services may link to third-party websites and services that are outside our control. Further, HFCL, its group
companies, its affiliates, and their directors and employees (“HFCL Group”) accept no liability and will not be liable
for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or
exemplary loss, dama ge or expenses) from your use of any mobile application or any site or inability to use by any
party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect,
error, omission, interruption, imperfection, fault, mistake or inaccuracy with any mobile or online application, its
Contents (material, information, data, money market movements, news items, etc.) or associated services, or due to
unavailability of any application or any part thereof or any Contents or associated services even if HFCL Group are
advised of the possibility of such damages, losses or expenses.
“Phishing" usually occurs when users are induced by an individual/entity into divulging sensitive personal data by
using fraudulent websites and/ or e-mail addresses. In the event You provide information to a website or respond
to an e-mail which does not belong to Us or is not connected with Us in any manner, You will be a victim ofPhishing. We do not send e-mails requesting a User for payment information, user name or passwords. However,
We may verify the user name, password etc. provided by You from time to time.
Intellectual Property Rights
Please note that HFCL retains all rights (including copyrights, trademarks, patents as well as any other intellectual
property right) in relation to all information provided on or via this web site (including all texts, graphics and
You consent to the collection and use of the information you disclose to HFCL in accordance with this Privacy
Severability and Exclusion
We have taken every effort to ensure that this Policy adheres with the applicable laws. The invalidity or
unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder
of this Policy. This Policy does not apply to any information other than the information collected by HFCL through
the Mobile Application. This Policy shall be inapplicable to any unsolicited information. You provide Us through
this Mobile Application or through any other means. This includes, but is not limited to, information posted in any
public areas of the Mobile Application. All unsolicited information shall be deemed to be non-confidential and the
Company shall be free to use and/ or disclose such unsolicited information without any limitations.
Kindly note that HFCL does not collect personal information about you unless you use this mobile application. We
may also receive information about you from third-party social networking services if you are already connected
with those services. HFCL shall, at all times, ensure to implement reasonable security practices and procedures
(such as managerial, operational, physical and technical) for the purpose of protection and safeguarding of your
personal data and information as the same is of vital importance to HFCL. At HFCL, we are strongly committed to
protecting the personal and financial information that you submit to us. Personal information of individual users
will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
However, please note that although we take reasonable steps to protect your information, no website, internet
transmission, computer system or wireless connection is completely secure.
HFCL shall ensure to safeguard the security and confidentiality of any information you share with us. Any of your
personally identifiable information obtained by us shall not be used or shared other than for the purposes to which
you consent. However, despite our utmost efforts to protect your personal information, HFCL cannot warrant the
security of any information you transmit to us through our online services/ applications. By accepting this Privacy
Policy, you accept that such transmission of your personal information is done at your own risk.
Your information/inputs/queries as a registered user are required to serve you better and the same shall not be
shared with anyone without your consent. However, we may disclose your personal data to agents or contractors of
HFCL and/or its group companies/affiliates to enable processing of transactions or communications with you “on
need” basis. Your aforesaid information may be further used for assessment and analysis of our market, customers,
products, and services and to understand the way people use our Services so that we can improve them and develop
new products and services. However, it shall be on the basis that the agents are required to keep the information
confidential and will not use the information for any other purpose other than to carry out the services they are
performing for HFCL and/or its group companies/affiliates.
Governing Law and Dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of India. The courts at Delhi, India shall
have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and
not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-
exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or
You can contact us at email@example.com
If You have grievance with respect