By tapping on “I Agree” below you confirm your acceptance to KYC Terms and Conditions displayed below and the Paytm Payment Bank Limited’s General Terms and Conditions available at https://pages.paytm.com/terms-and-conditions.html 

 KYC Terms and Conditions

1. I/We hereby understand and agree that necessary “Know Your Customer” checks/customer due diligence (“KYC”) in accordance with the applicable laws/regulations shall be required to be undertaken by Paytm Payments Bank (PPBL) for me/us prior to commencement of any account based and/or transactional relationship with PPBL.    
2. I/We understand and agree that PPBL may at its sole discretion undertake manual/physical KYC process or e-KYC process as mandated by UIDAI including bio-metric or OTP authentication in respect of me/us.    
3. I/We understand that under biometric e-KYC process, my/our biometric information will not be stored and will be submitted to Central identities Data Repository for authentication
4. I/We hereby explicitly consent to PPBL authenticating my KYC information by way of the above mentioned KYC process, either through its partners, agents or by itself, with the relevant statutory authorities for fulfilling KYC requirements.
5. I/We understand that Permanent Account Number (PAN) submitted above is required for under-taking certain transactions under Income Tax regulations. In the event of me/us not having a PAN, I/We shall submit Form 60 to PPBL.
6. I/We agree and understand that my/our account related information may be shared as required under applicable laws/regulation.
7. I/We declare that I am an Indian Citizen, I/We are an Indian resident and Tax resident of India and of no other country. I/We agree to submit new details within 30 days if any of the above information has undergone changes.
8. I/We hereby declare that the details furnished above are true, correct and complete to the best of my/our knowledge and copies of POI (Proof of Identity) and POA (Proof of Address) are true copy of the originals, and PPBL shall be kept indemnified and held harmless with regard to any wrong, errors, discrepancies etc. in the information as provided.
9. I hereby declare that no other bank account has been opened by me nor will be opened by me using OTP based authentication either with PPBL or with any other banks.
10. I hereby agree and confirm that PPBL either through its agents, partners and/or by itself shall be entitled to undertake enhanced due diligence procedures in accordance with applicable RBI guidelines in respect of me. I hereby expressly consent that PPBL can disclose such information to its partners for such purposes.
11. I/We, hereby agree, that all disputes relating to and/or arising out of the information/documents provided pursuant to this KYC Form/Terms, shall be subject to the exclusive jurisdiction of a court of competent jurisdiction in one of the following cities:

        - New Delhi - for all KYC Forms filled out in the northern states;

        - Mumbai - for all KYC Forms filled out in the western states;

        - Kolkata - for all KYC Forms filled out in the eastern states; and

        - Bengaluru - for all KYC Forms filled out in the southern states.

12. Any intimation to me/us may be provided to me/us electronically, either through my/our mobile application or PPBL’s website or on the addresses as provided by me/us herewith.
13. I hereby agreed and understand that my KYC details may be shared with Central KYC Registry and hereby further consent to receiving information from Central KYC Registry through SMS/Email on my registered mobile number/email address.

Most Important Terms and Conditions

These are to be read and understood in conjunction with the Paytm Payments Bank Limited’s terms and conditions governing accounts and services as communicated and available on the following link www.paytmbank.com

         A. Customer Information

1. Paytm Payments Bank account can be opened only by a Resident Indian.
2. Paytm Payments Bank is allowed to hold a maximum balance of Rs.100,000/- per individual customer at the end of the day i.e. the combined balance of the customer’s wallet and savings accounts should not exceed Rs.100,000/-at the end of the day.
3. There is no minimum balance requirement to open an account with Paytm Payments Bank. Hence, customer  can open an account with Paytm Payments Bank  even with zero balance
4. Paytm Payments Bank is not permitted to offer loans, overdrafts/advances against customer deposits, credit cards, term deposits, recurring deposits, PPF accounts, demat accounts etc. In case Paytm Payments Bank offers such products, the same will be in collaboration with  the partner institutions.
5. Nomination facility is available for all deposit accounts.
   
   

    B. Schedule of charges: Paytm Payments Bank Savings Account

     C. Schedule of charges: Paytm Wallet

       D. Grievance Redressal

Level 1

If the customer has any grievances/complaints, please raise it via one of the below available options:

• - Approach the Branch Official

Estimated timelines at various levels of queries/escalations*

• - First response to a customer's query/concern - 2 working days
• - Follow-up queries - 4 working days
• - Escalated cases - 7 working days
• - Customer grievances raised to Nodal officer - 15 working days

Level 2

If the customer’s issue is unresolved even after contacting various complaint resolution channels or if the customer are not satisfied with the response, the customer can reach out to the Nodal Officer at:

• Nodal Officer
  Shri Rohan Lakhaiyar
  Paytm Payments Bank Limited, 
  B-121, Sector 5, Noida, Uttar Pradesh-201301
  Phone No: 0120-4770439
  Email : nodalofficer@paytmbank.com

*If any case needs additional time, Paytm Payments Bank will inform the customer/regulator the reasons for the delay and provide expected timelines for resolution of the issue. In case Paytm Payments Bank are liable to pay any compensation, the same will be paid to the complainant as per the provisions of the ‘Customer Compensation Policy.’

Level 3

If the complaint is not resolved at the bank level within a month or if the customer is not satisfied with the bank’s grievance redressal, the customer may approach the Banking Ombudsman at:

• Banking Ombudsman Shri R S Amar
  C/o Reserve Bank of India, Sansad Marg, New Delhi
  Phone No.: 011-23724856
  Fax No.: 23725218-19
  Email : bonewdelhi2@rbi.org.in
  
  E. Disclosures

Paytm Payments Bank  may disclose, in strict confidence, to other institutions, such Personal Information of the Customer as may be reasonably necessary for reasons inclusive of:

• For participation in any telecommunication or electronic clearing network
• In compliance with a legal directive
• For fraud prevention purposes
• To credit information bureaus.

Explicit consent shall be taken before sharing with its partners in pursuance of business interests.

PPBL may share any personal information so collected from the customers to its partners only post obtaining their explicit consent for the purposes of communicating offers/details about various financial and/or other value added products and/or services.