Consumer AI Shopping Adoption
Consumers readily embrace AI-assisted shopping, but confidence declines as AI takes on more autonomous purchasing decisions.
Used AI While Shopping
60%
Used Gen AI for Product Discovery
58%
Want to Use Gen AI for Shopping
63%
Distrust AI Chatbots for Shopping
55%
Worried About AI Data Collection and Use
82%
Executive Insight:
Consumer adoption of AI shopping tools is high, but trust remains the primary barrier to autonomous purchasing experiences.