Consumer AI Shopping Adoption

Consumers readily embrace AI-assisted shopping, but confidence declines as AI takes on more autonomous purchasing decisions.

Used AI While Shopping60%

Used Gen AI for Product Discovery58%

Want to Use Gen AI for Shopping63%

Distrust AI Chatbots for Shopping55%

Worried About AI Data Collection and Use 82%

Executive Insight: Consumer adoption of AI shopping tools is high, but trust remains the primary barrier to autonomous purchasing experiences.