Xplath (“we,” “us,” or “our”) operates the Xplath mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App.
By registering for, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Who This Policy Applies To
The App serves users in residential apartment communities, including:
- Students
- Parents (managing children’s activities)
- Coaches
- Apartment contacts (community representatives)
If you are a parent or guardian registering on behalf of a child, you represent that you have authority to provide the child’s information and accept this Policy on their behalf.
2. Information We Collect
2.1 Information You Provide Directly
Depending on your role and how you use the App, we may collect:
Account & authentication
- Mobile phone number and country code
- One-time password (OTP) for verification
- User role (student, parent, coach, apartment contact)
Profile information
- First and last name
- Email address
- Gender
- Date of birth
- Tower/flat or unit details
- Profile photo
- Identity documents (where applicable, e.g. for coaches)
Location & community information
- Apartment or residential community name
- Address or place details associated with your apartment
- Amenity and facility information (for apartment contacts)
Activity & preference information
- Sports, fitness, arts, or other activities of interest
- Skill level, budget range, and class type preferences
- Coach or student preferences
- Availability and time-slot preferences
- Coaching expertise, experience, certifications, and awards (for coaches)
Operational & session data
- Classes, sessions, schedules, and attendance
- Session notes and related class information
- Matching and opportunity data shown in the App
Uploaded content
- Photos (profile pictures, amenity images, certificates, awards, and similar documents)
- Files you choose to upload through the App
2.2 Information Collected Automatically
When you use the App, we may automatically collect:
- Device and app information (e.g. device type, operating system, app version)
- Log and usage data (e.g. API requests, errors, timestamps) needed to operate and secure the service
- Authentication tokens stored securely on your device to keep you signed in
We do not use the App for third-party advertising or cross-app tracking based on our current implementation.
2.3 Permissions on Your Device
The App may request permissions such as:
- Internet access — to connect to our servers
- Camera — to take profile or document photos
- Photo library / storage — to select and upload images
You can manage permissions in your device settings. Some features may not work if required permissions are denied.
3. How We Use Your Information
We use collected information to:
- Create and manage your account
- Verify your identity via OTP
- Provide role-based dashboards and features
- Match coaches, students, and parents based on preferences, apartment, activity, and availability
- Schedule and manage classes and sessions
- Display profiles, rosters, opportunities, and community information
- Store and display uploaded photos and documents
- Communicate with you about your account or the service
- Improve App performance, reliability, and security
- Comply with legal obligations and enforce our terms
4. How We Share Your Information
4.1 Within the Xplath Platform
To deliver the service, certain profile and activity information may be visible to other authorized users in your apartment community, such as:
- Coaches viewing student or roster information relevant to their classes
- Students and parents viewing coach profiles, expertise, and match details
- Apartment contacts viewing registered students and coaches in their community
4.2 Service Providers
We use trusted third-party providers to help operate the App, including:
- Cloud hosting and API infrastructure — to store and process account and app data
- Content delivery and file storage — including cloud storage and CDN services (e.g. for images and documents uploaded through the App)
These providers process data only on our instructions and for service delivery, security, and storage purposes.
4.3 Legal Requirements
We may disclose information if required by law, regulation, legal process, or government request, or to protect the rights, safety, and security of users, our organization, or others.
4.4 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.
We do not sell your personal information.
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your information, including:
- Encrypted or secure storage of authentication tokens on your device (via secure storage mechanisms)
- Secure communication with our backend servers over HTTPS
- Access controls on our systems and APIs
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data may be stored and processed on servers located in India or other regions where our service providers operate.
6. Data Retention
We retain personal information for as long as necessary to:
- Provide the App and its features
- Maintain your account and historical session/class records
- Meet legal, regulatory, accounting, or reporting requirements
- Resolve disputes and enforce agreements
When information is no longer needed, we will delete or anonymize it in accordance with our retention practices, unless the law requires otherwise.
7. Your Choices and Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account or certain data
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Lodge a complaint with a data protection authority
To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before processing requests.
You may also:
- Update profile details within the App where available
- Log out to end your session on a device
- Uninstall the App (note: account data on our servers may remain until deletion is requested)
8. Children’s Privacy
The App is intended to support students and families in apartment communities. Where users are minors:
- Registration and profile creation for a child should be completed by a parent or legal guardian, or with appropriate guardian consent as required by law
- We collect only information needed to provide coaching, matching, and scheduling services
- Parents/guardians may contact us to review, update, or request deletion of a child’s information
If you believe we have collected a child’s information without proper consent, please contact us promptly.
9. International Users
The App is primarily designed for users in India. If you access the App from other regions, your information may be transferred to and processed in countries where our servers or service providers operate, which may have different data protection laws.
10. Third-Party Links and Services
The App may display content served from our backend or content delivery networks (such as activity or amenity images). We are not responsible for the privacy practices of third-party websites or services linked outside the App. Please review their policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. If changes are material, we may provide additional notice within the App or by other appropriate means.
Continued use of the App after an update means you accept the revised Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
13. App Information
- App name: Xplath
- Android package name: com.mesmo.xplath
- Platform: Google Play Store