TERMS OF USE
This website/application (Websites and Apps shall collectively be the “Portal”) is operated by Curebay
Pharmacy Private Limited (collectively as “Company and its subsidiaries”) operating under the brand
name ‘Curebay’ (hereinafter referred as “Company”, “We”, “Us” or “Our”) Curebay we, our, us
which expression shall, unless it be repugnant to the context or meaning thereof, include our successors
and assigns.
Your access or use of this Portal, any transactions undertaken, and any services availed through the
Portal are governed by the terms of use provided herein (the “Terms”). Alongside, our privacy policy
forms an integral part of the Terms. The Terms are intended to create a binding contract between you
and Curebay.
You are required to express your consent to these Terms before you access or use the Portal, directly or
indirectly through social media portals like Facebook, Twitter, Google+ and other similar social forums
(the “Social Media”).
We reserve the right to amend the Terms herein, in whole or in part, from time to time and provide
notice to you upon such amendment. Your continued use of the Portal, post any update to the Terms
would mean your acceptance. If you do not agree to such amendments, you must contact us at
(support@curebay.com). The amended Terms shall be made available on the Portal promptly, and
hence, you are required to review the Terms periodically to keep yourself aware and up to date.
These Terms include:
Eligibility of users
How to use?
Services
Special terms for special Services
Why do we collect some information?
Data protection & Privacy
Payment
User conduct
Proprietary rights and license
Availability of the Portal
Reviews & feedback
Disclaimer of warranties
Limitation of liability
Indemnification
Termination
Governing law & dispute resolution
Severability & waiver
Contact us
PLEASE READ THE TERMS OF USE AND REFERRED POLICIES CAREFULLY BEFORE YOU
CONTINUE USING PORTAL IN ANY MANNER. YOUR CONSENT IS REQUIRED TO THESE
TERMS OF USE, WHICH UPON CONSENT WILL BE A BINDING CONTRACT BETWEEN YOU
AND CUREBAY TECHNOLOGIES PRIVATE LIMITED. IF YOU DO NOT WISH TO CONSENT,
YOU ARE ADVISED NOT TO USE THE PORTAL. IF YOU DO NOT CONSENT BUT CONTINUE
TO USE THE PORTAL, AN IMPLIED CONSENT SHALL BE INFERRED FROM YOUR ACTION
OF USING THE PORTAL.
I UNDERSTAND THAT THE TERMS OF USE AND THE PRIVACY POLICY GOVERN MY USE
AND/OR ACCESS OF THE PORTAL AS A LAWFUL CONTRACT, BINDING AND
ENFORCEABLE ON ME, AND I HEREBY ACCEPT AND CONSENT TO BE GOVERNED BY
THESE TERMS OF USE.
This website/application (Websites and Apps shall collectively be the “Portal”) is operated by Curebay
Pharmacy Private Limited (collectively as “Company and its subsidiaries”) operating under the brand
name ‘Curebay’ (hereinafter referred as “Company”, “We”, “Us” or “Our”) Curebay we, our, us
which expression shall, unless it be repugnant to the context or meaning thereof, include our successors
and assigns.
Your access or use of this Portal, any transactions undertaken, and any services availed through the
Portal are governed by the terms of use provided herein (the “Terms”). Alongside, our privacy policy
forms an integral part of the Terms. The Terms are intended to create a binding contract between you
and Curebay.
You are required to express your consent to these Terms before you access or use the Portal, directly or
indirectly through social media portals like Facebook, Twitter, Google+ and other similar social forums
(the “Social Media”).
We reserve the right to amend the Terms herein, in whole or in part, from time to time and provide
notice to you upon such amendment. Your continued use of the Portal, post any update to the Terms
would mean your acceptance. If you do not agree to such amendments, you must contact us at
(support@curebay.com). The amended Terms shall be made available on the Portal promptly, and
hence, you are required to review the Terms periodically to keep yourself aware and up to date.
These Terms include:
Eligibility of users
How to use?
Services
Special terms for special Services
Why do we collect some information?
Data protection & Privacy
Payment
User conduct
Proprietary rights and license
Availability of the Portal
Reviews & feedback
Disclaimer of warranties
Limitation of liability
Indemnification
Termination
Governing law & dispute resolution
Severability & waiver
Contact us
PLEASE READ THE TERMS OF USE AND REFERRED POLICIES CAREFULLY BEFORE YOU
CONTINUE USING PORTAL IN ANY MANNER. YOUR CONSENT IS REQUIRED TO THESE
TERMS OF USE, WHICH UPON CONSENT WILL BE A BINDING CONTRACT BETWEEN YOU
AND CUREBAY TECHNOLOGIES PRIVATE LIMITED. IF YOU DO NOT WISH TO CONSENT,
YOU ARE ADVISED NOT TO USE THE PORTAL. IF YOU DO NOT CONSENT BUT CONTINUE
TO USE THE PORTAL, AN IMPLIED CONSENT SHALL BE INFERRED FROM YOUR ACTION
OF USING THE PORTAL.
I UNDERSTAND THAT THE TERMS OF USE AND THE PRIVACY POLICY GOVERN MY USE
AND/OR ACCESS OF THE PORTAL AS A LAWFUL CONTRACT, BINDING AND
ENFORCEABLE ON ME, AND I HEREBY ACCEPT AND CONSENT TO BE GOVERNED BY
THESE TERMS OF USE.
Eligibility of Users
In order to access, use, browse, view or perform any activities on the Portal, you must be above 18 years
of age, and competent to contract in terms of the Indian Contract Act, 1872. By accessing, using,
browsing, or performing any other activity on the Portal, you hereby agree and represent that you are
of a legal age and competent to enter into a contract under the Indian Contracts Act, 1872 or you have
the permission of your parent and/or guardian to do so.
How to use?
For using the Portal, you will be required to create a unique user id and password. You must ensure that
the unique id and password are at all times kept confidential, and not disclosed to any third party without
your free consent. We do not allow multiple users to use the same user id and password.
During registration, you will be required to provide the following personal information:
Name
E-mail address
Address
Gender
Age
Phone number
User ID and password that you create
Payment information if required
Other information as relevant or as you may voluntarily provide
You are responsible for all activities that occur through your account and consequence thereof. If there
is reason to believe that there is likely to be breach of security or misuse of your account, or breach of
your privacy, we have the right to suspend it without any liability for such duration as we deem fit.
You undertake that the id and password shall be used by you or anyone who is authorized by you such
as your primary caretaker. Where someone else logs in using the unique id and password, we will deem
such person is authorized by you to access your profile, process your personal information, and is of
legally competent age.
You undertake that you will provide accurate and complete information for registration, maintain and
promptly update your information, maintain security of your account, and promptly write to us if you
anticipate or become aware of a security breach.
Accessing through Social Media?
You may access the Portal and avail some Services (as defined below) using Social Media accounts, in
which case these Terms along with terms of use and privacy policy of respective Social Media shall
also be applicable to you. Further, we shall not be responsible for any kind of transmission, publication
of any of your information on any such Social Media.
Services
The Portal enables you to avail certain services, some of which are provided by CUREBAY
TECHNOLOGIES PRIVATE LIMITED and some by third parties (“Services”).
The Portal provides an intermediary Portal for interaction and commercial transactions between
you and third party service providers in healthcare ecosystem
online purchase of pharma products offered and sold by third party pharmacies
In order to access, use, browse, view or perform any activities on the Portal, you must be above 18 years
of age, and competent to contract in terms of the Indian Contract Act, 1872. By accessing, using,
browsing, or performing any other activity on the Portal, you hereby agree and represent that you are
of a legal age and competent to enter into a contract under the Indian Contracts Act, 1872 or you have
the permission of your parent and/or guardian to do so.
How to use?
For using the Portal, you will be required to create a unique user id and password. You must ensure that
the unique id and password are at all times kept confidential, and not disclosed to any third party without
your free consent. We do not allow multiple users to use the same user id and password.
During registration, you will be required to provide the following personal information:
Name
E-mail address
Address
Gender
Age
Phone number
User ID and password that you create
Payment information if required
Other information as relevant or as you may voluntarily provide
You are responsible for all activities that occur through your account and consequence thereof. If there
is reason to believe that there is likely to be breach of security or misuse of your account, or breach of
your privacy, we have the right to suspend it without any liability for such duration as we deem fit.
You undertake that the id and password shall be used by you or anyone who is authorized by you such
as your primary caretaker. Where someone else logs in using the unique id and password, we will deem
such person is authorized by you to access your profile, process your personal information, and is of
legally competent age.
You undertake that you will provide accurate and complete information for registration, maintain and
promptly update your information, maintain security of your account, and promptly write to us if you
anticipate or become aware of a security breach.
Accessing through Social Media?
You may access the Portal and avail some Services (as defined below) using Social Media accounts, in
which case these Terms along with terms of use and privacy policy of respective Social Media shall
also be applicable to you. Further, we shall not be responsible for any kind of transmission, publication
of any of your information on any such Social Media.
Services
The Portal enables you to avail certain services, some of which are provided by CUREBAY
TECHNOLOGIES PRIVATE LIMITED and some by third parties (“Services”).
The Portal provides an intermediary Portal for interaction and commercial transactions between
you and third party service providers in healthcare ecosystem
online purchase of pharma products offered and sold by third party pharmacies
ordering for and availing diagnostics, testing and laboratory services offered and sold by third party
labs/diagnostic centers
online telemedicine consultancy services offered by registered medical practitioners
ordering and availing healthcare services from third party healthcare institutions such as clinics,
nursing homes, hospitals
facilitating online payments for availed services through third party payment gateway
hosting of information on third party service providers, health and wellness matters, and other
allied aspects for information purposes
facilitating advertisements and promotion of third party services as described above by the third
party service providers
Third parties referred above who are providing services using Portal are hereinafter referred to as “Third
Party Service Providers”.
You understand and agree that Curebay is merely providing hosting and intermediary services. Except
as otherwise provided in these Terms, we have no control over the accuracy, sufficiency, fitness,
professionalism, competency and quality of Services provided by Third Party Service Providers, which
at all times be the sole responsibility of the Third Party Service Providers. They are solely responsible
for obtaining necessary permits, providing correct information about themselves and Services offered
on the Portal, maintaining resources and infrastructure required, comply with applicable laws, and
perform the offered Services upon conclusion of a transaction. You agree that we shall have no liability
on this count.
We act as a technology enabled service provider and as such when you avail Services from Third Party
Service Providers, you agree that a separate contractual relationship is created between you and such
Third Party Service Provider. Such contract by conduct does not supersede the Terms contained herein
as the same is enabled through the Portal, and will apply to you as well as the Third Party Service
Provider. We do not make any representation or warranty, express or implied for the Services provided
by Third Party Service Provider, and are not responsible for non-performance of deficient performance
of Services.
Listing of the Services on the Portal is an invitation to an offer for sale. When you choose to avail a
Service, it constitutes an offer from your end to enter into a contract with Third Party Service Provider.
Thereafter, the Third Party Service Provider must accept your offer for the transaction to proceed
further. For this acceptance, Third Party Service Provider will abide by its own internal processes and
applicable law. Until such time, there is no contract between you and the Third Party Service Provider.
Reference to “offer for sale” or “offer and sale” in these Terms will only mean “invitation to an offer”.
No liability can be ascribed to Curebay for refusal by the Third Party Service Provider to enter into a
contract with you.
Special terms for special Services:
Online pharma products and allied services:
When you avail services of online purchasing of pharmaceutical products offered and sold by Third
Party Service Providers, your transaction is governed by the following:
Portal merely facilitates the transaction by providing hosting services.
Items offered for sale and content are made available by the Third Party Service Provider, and we
do not control it, neither do we originate or initiate transmission or decide recipients of the
transmission.
Third Party Service Provider is responsible for ensuring that descriptions, advertisements,
promotion and any other content concerning offered pharma products and services is accurate,
precise, not misleading and are descriptive of the actual condition of the involved goods and
services.
labs/diagnostic centers
online telemedicine consultancy services offered by registered medical practitioners
ordering and availing healthcare services from third party healthcare institutions such as clinics,
nursing homes, hospitals
facilitating online payments for availed services through third party payment gateway
hosting of information on third party service providers, health and wellness matters, and other
allied aspects for information purposes
facilitating advertisements and promotion of third party services as described above by the third
party service providers
Third parties referred above who are providing services using Portal are hereinafter referred to as “Third
Party Service Providers”.
You understand and agree that Curebay is merely providing hosting and intermediary services. Except
as otherwise provided in these Terms, we have no control over the accuracy, sufficiency, fitness,
professionalism, competency and quality of Services provided by Third Party Service Providers, which
at all times be the sole responsibility of the Third Party Service Providers. They are solely responsible
for obtaining necessary permits, providing correct information about themselves and Services offered
on the Portal, maintaining resources and infrastructure required, comply with applicable laws, and
perform the offered Services upon conclusion of a transaction. You agree that we shall have no liability
on this count.
We act as a technology enabled service provider and as such when you avail Services from Third Party
Service Providers, you agree that a separate contractual relationship is created between you and such
Third Party Service Provider. Such contract by conduct does not supersede the Terms contained herein
as the same is enabled through the Portal, and will apply to you as well as the Third Party Service
Provider. We do not make any representation or warranty, express or implied for the Services provided
by Third Party Service Provider, and are not responsible for non-performance of deficient performance
of Services.
Listing of the Services on the Portal is an invitation to an offer for sale. When you choose to avail a
Service, it constitutes an offer from your end to enter into a contract with Third Party Service Provider.
Thereafter, the Third Party Service Provider must accept your offer for the transaction to proceed
further. For this acceptance, Third Party Service Provider will abide by its own internal processes and
applicable law. Until such time, there is no contract between you and the Third Party Service Provider.
Reference to “offer for sale” or “offer and sale” in these Terms will only mean “invitation to an offer”.
No liability can be ascribed to Curebay for refusal by the Third Party Service Provider to enter into a
contract with you.
Special terms for special Services:
Online pharma products and allied services:
When you avail services of online purchasing of pharmaceutical products offered and sold by Third
Party Service Providers, your transaction is governed by the following:
Portal merely facilitates the transaction by providing hosting services.
Items offered for sale and content are made available by the Third Party Service Provider, and we
do not control it, neither do we originate or initiate transmission or decide recipients of the
transmission.
Third Party Service Provider is responsible for ensuring that descriptions, advertisements,
promotion and any other content concerning offered pharma products and services is accurate,
precise, not misleading and are descriptive of the actual condition of the involved goods and
services.
Third Party Service Provider is responsible for authenticity, utility, fitness, quality and genuineness
of pharma products and allied services.
Commercial terms such as price, shipping and delivery charges, payment methods and related
terms, delivery means, warranties, after sale services are provided by Third Party Service Provider
and we are not involved in these aspects.
If you are purchasing a pharma product which under law can only be sold based on a valid medical
prescription from a Third Party Service Provider, you shall upload a legible and scanned copy of
the prescription on the Portal. You must keep the original handy which needs to be physically
shown at the time of delivery. Without this, your order for prescription drugs cannot be routed or
processed.
For prescription drugs, the Third Party Service Provider shall verify the accuracy of the
prescription, and if there are discrepancies, which will be determined by the Third Party Service
Provider at its discretion, your order shall be cancelled.
Your order for substitute of a prescription drug shall only be processed if there is specific mention
of generic drug in the prescription and not otherwise.
When your offer to purchase is accepted by the Third Party Service Provider, the purchased pharma
product and allied services shall be dispensed at the brick and mortar premises of the Third Party
Service Provider under the supervision of the pharmacist in such store. Sale is not concluded upon
delivery but once the order is accepted.
An invoice will be processed by the Third Party Service Provider to conclude this sale, after which
delivery will take place.
Property and title in the ordered pharma products is transferred to you when the order is accepted
and invoice is generated.
To fulfill delivery, you agree to appoint an individual as your agent who will collect the purchased
pharma product from the Third Party Service Provider on your behalf and deliver it to your
designated address.
Disclaimer:
We do not make any representation or warranty, express or implied regarding legal title, quality,
efficacy, utility, functionality, fit for consumption, or other attributes of the pharma products and allied
services.
We do not control or possess the inventory. Third Party Service Provider is responsible of maintaining
adequate stocks and timely performing the contract with you.
We do not assume any liability in contract, tort or equity for pharma products and allied services which
are at all times with the Third Party Service Provider.
We are not responsible for any unsatisfactory, delayed, non-performance or breach of the contract that
you enter with the Third Party Service Provider.
We are not responsible for obtaining any licenses or permits for the contract concluded between you
and the Third Party Service Provider for the pharma transaction.
We shall not mediate or resolve any dispute with respect to the transaction that you conclude with the
Third Party Service Provider. If you make a written request after the transaction, we will put reasonable
efforts to provide details of the Third Party Service Provider which will include the following: address
of headquarters, its branches (if any), name and details of its website, e-mail address, and other available
information provided it is necessary for dispute resolution between you and the Third Party Service
Provider.
Diagnostics, testing and lab services:
Portal merely facilitates the transaction by providing hosting services
Sample collection, testing, report generation, managing personal information contained in such
reports, providing other related services for diagnostics and testing is controller and conducted by
the Third Party Service Provider such as labs, centers, hospitals, etc.
Third Party Service Provider shall be liable for its dealings, interaction, and delivery of Services
to you.
of pharma products and allied services.
Commercial terms such as price, shipping and delivery charges, payment methods and related
terms, delivery means, warranties, after sale services are provided by Third Party Service Provider
and we are not involved in these aspects.
If you are purchasing a pharma product which under law can only be sold based on a valid medical
prescription from a Third Party Service Provider, you shall upload a legible and scanned copy of
the prescription on the Portal. You must keep the original handy which needs to be physically
shown at the time of delivery. Without this, your order for prescription drugs cannot be routed or
processed.
For prescription drugs, the Third Party Service Provider shall verify the accuracy of the
prescription, and if there are discrepancies, which will be determined by the Third Party Service
Provider at its discretion, your order shall be cancelled.
Your order for substitute of a prescription drug shall only be processed if there is specific mention
of generic drug in the prescription and not otherwise.
When your offer to purchase is accepted by the Third Party Service Provider, the purchased pharma
product and allied services shall be dispensed at the brick and mortar premises of the Third Party
Service Provider under the supervision of the pharmacist in such store. Sale is not concluded upon
delivery but once the order is accepted.
An invoice will be processed by the Third Party Service Provider to conclude this sale, after which
delivery will take place.
Property and title in the ordered pharma products is transferred to you when the order is accepted
and invoice is generated.
To fulfill delivery, you agree to appoint an individual as your agent who will collect the purchased
pharma product from the Third Party Service Provider on your behalf and deliver it to your
designated address.
Disclaimer:
We do not make any representation or warranty, express or implied regarding legal title, quality,
efficacy, utility, functionality, fit for consumption, or other attributes of the pharma products and allied
services.
We do not control or possess the inventory. Third Party Service Provider is responsible of maintaining
adequate stocks and timely performing the contract with you.
We do not assume any liability in contract, tort or equity for pharma products and allied services which
are at all times with the Third Party Service Provider.
We are not responsible for any unsatisfactory, delayed, non-performance or breach of the contract that
you enter with the Third Party Service Provider.
We are not responsible for obtaining any licenses or permits for the contract concluded between you
and the Third Party Service Provider for the pharma transaction.
We shall not mediate or resolve any dispute with respect to the transaction that you conclude with the
Third Party Service Provider. If you make a written request after the transaction, we will put reasonable
efforts to provide details of the Third Party Service Provider which will include the following: address
of headquarters, its branches (if any), name and details of its website, e-mail address, and other available
information provided it is necessary for dispute resolution between you and the Third Party Service
Provider.
Diagnostics, testing and lab services:
Portal merely facilitates the transaction by providing hosting services
Sample collection, testing, report generation, managing personal information contained in such
reports, providing other related services for diagnostics and testing is controller and conducted by
the Third Party Service Provider such as labs, centers, hospitals, etc.
Third Party Service Provider shall be liable for its dealings, interaction, and delivery of Services
to you.
Services offered for sale and content are made available by the Third Party Service Provider, and
we do not control it, neither do we originate or initiate transmission or decide recipients of the
transmission.
Third Party Service Provider is responsible for ensuring that descriptions, advertisements,
promotion and any other content concerning testing, diagnostics, and allied services is accurate,
precise, not misleading and are descriptive of the actual condition of the involved goods and
services.
Third Party Service Provider is responsible for authenticity, utility, fitness, quality and genuineness
of the Services.
Commercial terms such as price, time and formality of sample collection, required documentation,
payment methods and related terms, format of reports, and other connected services are provided
by Third Party Service Provider and we are not involved in these aspects.
Third Party Service Provider is responsible for deploying personnel who are qualified and trained
phlebotomists, healthcare workers, nurses and other similar personnel to perform and fulfil the
Services
Disclaimer:
We do not make any representation or warranty, express or implied regarding legal title, quality,
efficacy, utility, functionality, fit for consumption, or other attributes of the Services provided or the
equipment, goods, and other inputs used for performance of Services.
We do not assume any liability in contract, tort or equity for performed Services which are at all times
with the Third Party Service Provider.
We are not responsible for any unsatisfactory, delayed, non-performance or breach of the contract that
you enter with the Third Party Service Provider.
We are not responsible for obtaining any licenses or permits for the contract concluded between you
and the Third Party Service Provider for the Services.
We shall not mediate or resolve any dispute with respect to the transaction that you conclude with the
Third Party Service Provider. If you make a written request after the transaction, we will put reasonable
efforts to provide details of the Third Party Service Provider which will include the following: address
of headquarters, its branches (if any), name and details of its website, e-mail address, and other available
information provided it is necessary for dispute resolution between you and the Third Party Service
Provider.
Online telemedicine and telehealth consultancy
Portal merely facilitates the transaction by providing hosting services.
We are not engaged with you in a doctor-patient relationship. We do not provide any telehealth
services.
Medical experts or healthcare experts who are the Third Party Service Providers in this context are
independent professionals, and we do not employ them or engage them as our agents. They are not
our representatives, and we are not directly or indirectly liable for the Service that they provide.
Telemedicine services are not a substitute for in-person consultation. You avail these Services out
of your own volition and please note that you must rely on in person consultations before making
choices about your healthcare.
Telehealth service are all other services which do not amount to doctor patient consultation but
have a nexus with your health and wellbeing. You avail these Services at your own risk and out of
your free will. We do not endorse or promote or advertise any particular Service.
While availing this Service, you will comply with the requirements prescribed by the Third Party
Service Providers, your physician alongside the requirements as stated herein..
Merely because you have requested a consultation or made payments to the Third Party Service
Provider, there is no assurance that Services will be provided to you if the Third Party Service
Provider believes that the information provided by you or your physician is incorrect, or there is a
need for physical examination, or you have not provided your free and informed consent, or further
diagnosis, or in exercise of their discretion, they determine that the case is not befitting for
telemedicine consultation.
we do not control it, neither do we originate or initiate transmission or decide recipients of the
transmission.
Third Party Service Provider is responsible for ensuring that descriptions, advertisements,
promotion and any other content concerning testing, diagnostics, and allied services is accurate,
precise, not misleading and are descriptive of the actual condition of the involved goods and
services.
Third Party Service Provider is responsible for authenticity, utility, fitness, quality and genuineness
of the Services.
Commercial terms such as price, time and formality of sample collection, required documentation,
payment methods and related terms, format of reports, and other connected services are provided
by Third Party Service Provider and we are not involved in these aspects.
Third Party Service Provider is responsible for deploying personnel who are qualified and trained
phlebotomists, healthcare workers, nurses and other similar personnel to perform and fulfil the
Services
Disclaimer:
We do not make any representation or warranty, express or implied regarding legal title, quality,
efficacy, utility, functionality, fit for consumption, or other attributes of the Services provided or the
equipment, goods, and other inputs used for performance of Services.
We do not assume any liability in contract, tort or equity for performed Services which are at all times
with the Third Party Service Provider.
We are not responsible for any unsatisfactory, delayed, non-performance or breach of the contract that
you enter with the Third Party Service Provider.
We are not responsible for obtaining any licenses or permits for the contract concluded between you
and the Third Party Service Provider for the Services.
We shall not mediate or resolve any dispute with respect to the transaction that you conclude with the
Third Party Service Provider. If you make a written request after the transaction, we will put reasonable
efforts to provide details of the Third Party Service Provider which will include the following: address
of headquarters, its branches (if any), name and details of its website, e-mail address, and other available
information provided it is necessary for dispute resolution between you and the Third Party Service
Provider.
Online telemedicine and telehealth consultancy
Portal merely facilitates the transaction by providing hosting services.
We are not engaged with you in a doctor-patient relationship. We do not provide any telehealth
services.
Medical experts or healthcare experts who are the Third Party Service Providers in this context are
independent professionals, and we do not employ them or engage them as our agents. They are not
our representatives, and we are not directly or indirectly liable for the Service that they provide.
Telemedicine services are not a substitute for in-person consultation. You avail these Services out
of your own volition and please note that you must rely on in person consultations before making
choices about your healthcare.
Telehealth service are all other services which do not amount to doctor patient consultation but
have a nexus with your health and wellbeing. You avail these Services at your own risk and out of
your free will. We do not endorse or promote or advertise any particular Service.
While availing this Service, you will comply with the requirements prescribed by the Third Party
Service Providers, your physician alongside the requirements as stated herein..
Merely because you have requested a consultation or made payments to the Third Party Service
Provider, there is no assurance that Services will be provided to you if the Third Party Service
Provider believes that the information provided by you or your physician is incorrect, or there is a
need for physical examination, or you have not provided your free and informed consent, or further
diagnosis, or in exercise of their discretion, they determine that the case is not befitting for
telemedicine consultation.
In such case, you shall have no claims or cause of action against us, and any and all action including
breach of patient privacy, inaccuracy of your personal data, refund of amounts paid, non-
performance of Services shall be the responsibility and liability of the Third Party Service
Provider.
E-prescriptions provided in course of these Services may not be considered as a valid prescription
under applicable law, and may not be fruitful for dispensation of drugs prescribed. We assume no
responsibility in such instances
Certain kinds of consultation, diagnosis and treatment services cannot be provided by Third Party
Service Providers in accordance with applicable law. The Services are not for use in emergencies
or for critical health situations. They are not meant for any consultation that requires in-person
meeting with a registered medical practitioner and you must seek immediate medical advice and
will be responsible for any consequences arising for delay or neglect or wrong choices made.
You are responsible for your dealings and interactions with Third Party Service provider and we
shall not be liable in any manner.
Exchanges with medical experts through chat or over telephone or video calling features and e-
prescription would be accessible to Curebay for monitoring use of the Portal and enabling the
Services.
You understand that medical consultation requires a variety of information including your existing
medical conditions, history, medications, and physical diagnosis. These may not be available to
the Third Party Service Provider and this could affect the Services, and it is your responsibility to
provide all details as required by the Third Party Service Provider.
Services will be provided relying on information that you have provided.
Disclaimer:
We do not recommend or endorse any Third Party Service Provider, tests, procedures, opinion or other
information for these Services. Reliance on any information hosted on the Portal is at your own risk.
We do not make any representation or warranty, express or implied regarding legal title, quality,
efficacy, utility, functionality, fit for consumption, or other attributes of the Services provided or the
equipment, goods, and other inputs used for performance of Services.
We do not assume any liability in contract, tort or equity for performed Services which are at all times
with the Third Party Service Provider.
We are not responsible for any unsatisfactory, delayed, non-performance or breach of the contract that
you enter with the Third Party Service Provider.
We are not responsible for obtaining any licenses or permits for the contract concluded between you
and the Third Party Service Provider for the Services.
We shall not mediate or resolve any dispute with respect to the transaction that you conclude with the
Third Party Service Provider. If you make a written request after the transaction, we will put reasonable
efforts to provide details of the Third Party Service Provider which will include the following:
registration number, address of headquarters, its branches (if any), name and details of its website, e-
mail address, and other available information provided it is necessary for dispute resolution between
you and the Third Party Service Provider.
Why do we collect and process some information?
When you avail the Services or access/use the Portal, we may need to access your specific data including
personal data, identity information, contacts, device ID, payment details, financial and health data, etc.
Information provided by you during the registration process and thereafter, helps rendering of Services,
offer relevant content, customer service and network management, and all such information shall be
used and accessed as per the terms of CureBay’s Privacy Policy. We store personal information
including sensitive personal information such as your health and financial information by employing
adequate security measures as required under applicable law.
Data protection & privacy
breach of patient privacy, inaccuracy of your personal data, refund of amounts paid, non-
performance of Services shall be the responsibility and liability of the Third Party Service
Provider.
E-prescriptions provided in course of these Services may not be considered as a valid prescription
under applicable law, and may not be fruitful for dispensation of drugs prescribed. We assume no
responsibility in such instances
Certain kinds of consultation, diagnosis and treatment services cannot be provided by Third Party
Service Providers in accordance with applicable law. The Services are not for use in emergencies
or for critical health situations. They are not meant for any consultation that requires in-person
meeting with a registered medical practitioner and you must seek immediate medical advice and
will be responsible for any consequences arising for delay or neglect or wrong choices made.
You are responsible for your dealings and interactions with Third Party Service provider and we
shall not be liable in any manner.
Exchanges with medical experts through chat or over telephone or video calling features and e-
prescription would be accessible to Curebay for monitoring use of the Portal and enabling the
Services.
You understand that medical consultation requires a variety of information including your existing
medical conditions, history, medications, and physical diagnosis. These may not be available to
the Third Party Service Provider and this could affect the Services, and it is your responsibility to
provide all details as required by the Third Party Service Provider.
Services will be provided relying on information that you have provided.
Disclaimer:
We do not recommend or endorse any Third Party Service Provider, tests, procedures, opinion or other
information for these Services. Reliance on any information hosted on the Portal is at your own risk.
We do not make any representation or warranty, express or implied regarding legal title, quality,
efficacy, utility, functionality, fit for consumption, or other attributes of the Services provided or the
equipment, goods, and other inputs used for performance of Services.
We do not assume any liability in contract, tort or equity for performed Services which are at all times
with the Third Party Service Provider.
We are not responsible for any unsatisfactory, delayed, non-performance or breach of the contract that
you enter with the Third Party Service Provider.
We are not responsible for obtaining any licenses or permits for the contract concluded between you
and the Third Party Service Provider for the Services.
We shall not mediate or resolve any dispute with respect to the transaction that you conclude with the
Third Party Service Provider. If you make a written request after the transaction, we will put reasonable
efforts to provide details of the Third Party Service Provider which will include the following:
registration number, address of headquarters, its branches (if any), name and details of its website, e-
mail address, and other available information provided it is necessary for dispute resolution between
you and the Third Party Service Provider.
Why do we collect and process some information?
When you avail the Services or access/use the Portal, we may need to access your specific data including
personal data, identity information, contacts, device ID, payment details, financial and health data, etc.
Information provided by you during the registration process and thereafter, helps rendering of Services,
offer relevant content, customer service and network management, and all such information shall be
used and accessed as per the terms of CureBay’s Privacy Policy. We store personal information
including sensitive personal information such as your health and financial information by employing
adequate security measures as required under applicable law.
Data protection & privacy
Your personal information supplied to us while using the Portal or availing the Services shall be used
by us in accordance with our Privacy Policy. You must review our Privacy Policy which forms an
integral part of these Terms before you continue to use or access the Portal.
Payment
Registration on the Portal is free. We may charge a subscription or facilitation fee for use and access of
the Portal, which must be paid online through the payment facility on the Portal. These fees are non-
refundable.
Any payment made for availing Services must be in Indian Rupees.
You understand and agree that the payment facility provided on the Portal is not banking or financial
service, and Curebay is merely a facilitator to provide an online payment facility for the transaction on
the Portal using existing third parties such as authorized banking infrastructure, credit card payment
gateway networks, wallets, etc.
For Third Party Services, all payments are made directly to the Third Party Service Provider, and we
do not charge anything for you to browse the Services through the Portal. Third Party Service Provider
may choose to collect the payment personally or through collection agents.
All fees and payments are exclusive of applicable taxes, and you and the Third Party Service Provider
shall be solely responsible for payment, legal compliances, and reporting under applicable law. We are
not responsible for those taxes which are your legal obligation.
Refund, or return, or cancellation of orders places are decided as per the Curebay refund and return
policy , which forms an integral part of the Terms, and you must make yourself aware of such terms
before performing any transaction on the Portal.
We act as Third Party Service Provider’s payment agents for the limited purpose of accepting payments
from you for the Services availed. We are responsible only for remitting such amounts to concerned
Third Party Service Provider, and we are not liable for any amount that you may be charged by your
bank regarding the transactions. Any claim for unauthorized deductions, refund, partial or total shall be
between you and the Third Party Service Provider, and we are not responsible for any such claims.
We shall not be responsible or assume liability in respect of any loss or damage directly or indirectly
arising to you while availing any payment methods including any due to lack of authorization for any
transactions, payment issued, pre-set limits with banks, declined transaction, etc. We are not acting in
any fiduciary or trustee capacity because we facilitated your payment. While third party payment
gateway or your bank processes payment transactions, they are privy and process your personal
information, and such processing will be solely their responsibility and we are not liable for any breach
or harm or unauthorized use of personal information of any kind by such payment gateway or bank.
User conduct
You agree that you have reviewed and understood the Terms including the Privacy Policy and refund
and return policy and expressly consented to the terms therein;
all information provided by you is true, accurate and complete in all aspects;
you will not allow any third party to use the Portal or Services in any manner on your behalf;
you will immediately notify us of any unauthorized use of the Portal by any person using your device
or your details or any other breach of security;
you shall not use the Portal to use or share any information on the Portal that:
- belongs to another person and to which you do not have any right to access or use;
- is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy,
insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or
encouraging money laundering or gambling,2 [or an online game that causes user harm,] or
promoting enmity between different groups on the grounds of religion or caste with the intent
to incite violence;
- is harmful to children;
- infringes any patent, trademark, copyright or other proprietary rights;
- deceives or misleads the addressee about the origin of the message or knowingly and
intentionally communicates any misinformation or information which is patently false and
by us in accordance with our Privacy Policy. You must review our Privacy Policy which forms an
integral part of these Terms before you continue to use or access the Portal.
Payment
Registration on the Portal is free. We may charge a subscription or facilitation fee for use and access of
the Portal, which must be paid online through the payment facility on the Portal. These fees are non-
refundable.
Any payment made for availing Services must be in Indian Rupees.
You understand and agree that the payment facility provided on the Portal is not banking or financial
service, and Curebay is merely a facilitator to provide an online payment facility for the transaction on
the Portal using existing third parties such as authorized banking infrastructure, credit card payment
gateway networks, wallets, etc.
For Third Party Services, all payments are made directly to the Third Party Service Provider, and we
do not charge anything for you to browse the Services through the Portal. Third Party Service Provider
may choose to collect the payment personally or through collection agents.
All fees and payments are exclusive of applicable taxes, and you and the Third Party Service Provider
shall be solely responsible for payment, legal compliances, and reporting under applicable law. We are
not responsible for those taxes which are your legal obligation.
Refund, or return, or cancellation of orders places are decided as per the Curebay refund and return
policy , which forms an integral part of the Terms, and you must make yourself aware of such terms
before performing any transaction on the Portal.
We act as Third Party Service Provider’s payment agents for the limited purpose of accepting payments
from you for the Services availed. We are responsible only for remitting such amounts to concerned
Third Party Service Provider, and we are not liable for any amount that you may be charged by your
bank regarding the transactions. Any claim for unauthorized deductions, refund, partial or total shall be
between you and the Third Party Service Provider, and we are not responsible for any such claims.
We shall not be responsible or assume liability in respect of any loss or damage directly or indirectly
arising to you while availing any payment methods including any due to lack of authorization for any
transactions, payment issued, pre-set limits with banks, declined transaction, etc. We are not acting in
any fiduciary or trustee capacity because we facilitated your payment. While third party payment
gateway or your bank processes payment transactions, they are privy and process your personal
information, and such processing will be solely their responsibility and we are not liable for any breach
or harm or unauthorized use of personal information of any kind by such payment gateway or bank.
User conduct
You agree that you have reviewed and understood the Terms including the Privacy Policy and refund
and return policy and expressly consented to the terms therein;
all information provided by you is true, accurate and complete in all aspects;
you will not allow any third party to use the Portal or Services in any manner on your behalf;
you will immediately notify us of any unauthorized use of the Portal by any person using your device
or your details or any other breach of security;
you shall not use the Portal to use or share any information on the Portal that:
- belongs to another person and to which you do not have any right to access or use;
- is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy,
insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or
encouraging money laundering or gambling,2 [or an online game that causes user harm,] or
promoting enmity between different groups on the grounds of religion or caste with the intent
to incite violence;
- is harmful to children;
- infringes any patent, trademark, copyright or other proprietary rights;
- deceives or misleads the addressee about the origin of the message or knowingly and
intentionally communicates any misinformation or information which is patently false and
untrue or misleading in nature or, in respect of any business of the Central Government, is
identified as fake or false or misleading by any fact check unit of the Central Government
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with
foreign States, or public order, or causes incitement to the commission of any cognisable
offence, or prevents investigation of any offence, or is insulting other nation;
- contains software virus or any other computer code, file or program designed to interrupt,
destroy or limit the functionality of any computer resource;
- is in the nature of an online game that is not verified as a permissible online game;
- is in the nature of advertisement or surrogate advertisement or promotion of an online game
that is not a permissible online game, or of any online gaming intermediary offering such an
online game;
- violates any law for the time being in force.
you are accessing and using the Portal and/or the Services at your sole risk and are using your best and
prudent judgment before accessing and using the Services and/or the Portal;
the terms of agreement with your respective mobile network provider or internet service provider shall
apply while accessing the Portal; as a result of this, you may be charged by the concerned mobile
network provider or internet service provider for using network connection, and you agree to pay such
charges, as applicable, when you access the Portal;
we may update, revise, modify, delete, amend, or withdraw any feature, content, options, page, data
hosted on the Portal without any prior notification to you, and you hereby consent to the same;
you are availing the Services with your free consent and with full knowledge of the inherent limitations;
you have consented with your free will and with all information that your personal information will be
shared with third parties, which consent also allows transfer and storage of your sensitive personal
information outside the country.
Proprietary rights and license
All content and materials, including, but not limited to description of Services, images, text,
illustrations, designs, icons, photographs, names, logos, design marks, slogans, programs, software,
music clips or downloads, video clips and written and other proprietary information (including page
layout, or form) that are part of the Portal (the “Content”) are intended solely for personal, non-
commercial use.
The Content is provided by us and you acknowledge that we and/or our affiliates and Third Party
Service Providers are the sole and absolute owners of any proprietary right in the Content; and except
as expressly authorized in these Terms, you shall not use, access, distribute, modify, copy, transmit,
display, reproduce, license, create derivative works from, transfer, reverse engineer, or deal otherwise
with the Content.
Any attempt to decompile, or reverse engineer, or to remove any proprietary declarations such as
copyright, trademark from the Content, is strictly prohibited and will be considered as unauthorized use
of the Content resulting in deregistration and debarment from accessing the Portal.
Availability of Portal
We will use reasonable efforts to make the Portal available at all times.
However, you acknowledge that the Portal and/or the Services may not be available due to reasons
outside our control such as, without limitation, while under maintenance, limited internet or
connectivity due to the services rendered by mobile service provider, etc. In such an event, you shall
not hold us liable, including but not limited for any direct or indirect loss.
Reviews & feedback
identified as fake or false or misleading by any fact check unit of the Central Government
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with
foreign States, or public order, or causes incitement to the commission of any cognisable
offence, or prevents investigation of any offence, or is insulting other nation;
- contains software virus or any other computer code, file or program designed to interrupt,
destroy or limit the functionality of any computer resource;
- is in the nature of an online game that is not verified as a permissible online game;
- is in the nature of advertisement or surrogate advertisement or promotion of an online game
that is not a permissible online game, or of any online gaming intermediary offering such an
online game;
- violates any law for the time being in force.
you are accessing and using the Portal and/or the Services at your sole risk and are using your best and
prudent judgment before accessing and using the Services and/or the Portal;
the terms of agreement with your respective mobile network provider or internet service provider shall
apply while accessing the Portal; as a result of this, you may be charged by the concerned mobile
network provider or internet service provider for using network connection, and you agree to pay such
charges, as applicable, when you access the Portal;
we may update, revise, modify, delete, amend, or withdraw any feature, content, options, page, data
hosted on the Portal without any prior notification to you, and you hereby consent to the same;
you are availing the Services with your free consent and with full knowledge of the inherent limitations;
you have consented with your free will and with all information that your personal information will be
shared with third parties, which consent also allows transfer and storage of your sensitive personal
information outside the country.
Proprietary rights and license
All content and materials, including, but not limited to description of Services, images, text,
illustrations, designs, icons, photographs, names, logos, design marks, slogans, programs, software,
music clips or downloads, video clips and written and other proprietary information (including page
layout, or form) that are part of the Portal (the “Content”) are intended solely for personal, non-
commercial use.
The Content is provided by us and you acknowledge that we and/or our affiliates and Third Party
Service Providers are the sole and absolute owners of any proprietary right in the Content; and except
as expressly authorized in these Terms, you shall not use, access, distribute, modify, copy, transmit,
display, reproduce, license, create derivative works from, transfer, reverse engineer, or deal otherwise
with the Content.
Any attempt to decompile, or reverse engineer, or to remove any proprietary declarations such as
copyright, trademark from the Content, is strictly prohibited and will be considered as unauthorized use
of the Content resulting in deregistration and debarment from accessing the Portal.
Availability of Portal
We will use reasonable efforts to make the Portal available at all times.
However, you acknowledge that the Portal and/or the Services may not be available due to reasons
outside our control such as, without limitation, while under maintenance, limited internet or
connectivity due to the services rendered by mobile service provider, etc. In such an event, you shall
not hold us liable, including but not limited for any direct or indirect loss.
Reviews & feedback
We shall have proprietary rights over any review, comment, feedback, suggestion, complaint and other
submission disclosed and submitted by you on the Portal (except any personal information), or
otherwise disclosed and submitted in relation to the Services on any media including Social Media (the
“Feedback”); and we shall have worldwide rights, titles and interests in all copyrights and other
intellectual properties in such Feedback.
You expressly assign all proprietary rights including copyright in Feedback to us without any limitation
and restriction as to use or ownership, without payment of any compensation. Thus, we shall exclusively
own all such rights and titles, and use, reproduce, disclose, modify, adapt, create derivative works from,
monitor, remove, edit, delete, publish, share in the Feedback and shall be entitled to use such Feedback
in any way, commercial or otherwise.
You agree that we are under no obligation to maintain confidentiality of any Feedback, to respond to
any Feedback, nor shall your Feedback cause violate the Terms or any right of any third party (including
copyright, trademark, privacy or other personal or proprietary right(s)) and not cause injury to any
person or entity.
Disclaimer of warranties
The Services provided on the Portal are provided on “as is” and “as available” basis. We do not make
any representation or warranties in respect of the Third Party Service Provider or the intermediary
services or the Portal whatsoever, and absolutely none for the Services provided by Third Party Service
Providers.
Limitation of liability
In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential
damages or any other damages resulting from the use or the inability to use the Portal and/or the Services
and/or the Content;
unauthorized access to or alteration of your transmissions or data;
any unauthorized, indecent, defamatory, false, seditious content uploaded or posted by anybody else,
including audio-visual content infringing any third party’s intellectual property rights;
any non-performance of deficit performance of Services provided or availed by you from Third Party
Service Provider;
any consequence which is not caused by any action or omission on our part.
This will survive termination of these Terms.
Indemnification
You agree to indemnify and hold us and (as applicable) our affiliates, partner organizations, officers,
directors, agents, and employees, harmless from all losses, liabilities, claims, demands or expenses
(including legal fees and disbursements in connection therewith and interest chargeable thereon),
asserted against or incurred by us that arise out of, as a result from, or may be payable by virtue of, any
breach or non-performance of any representation, warranty, covenant or agreement made or obligation
to be performed by you pursuant to these Terms, your violation of any law, or violation of the rights of
a third party, including the infringement by you of any intellectual property or other right of any person
or entity. These obligations will survive any termination of these Terms. Accordingly, we hereby
disclaim any warranties of Services or otherwise provided by the Third Party Service Providers and any
issues of deficiency of Services of Third Party Service Providers shall be taken up by you directly with
the Third Party Service Provider.
Termination
We reserve the right to suspend or terminate your access and use of the Portal, or any Service if we
believe, in our sole and absolute discretion that you have breached, violated, abused, or unethically
manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
submission disclosed and submitted by you on the Portal (except any personal information), or
otherwise disclosed and submitted in relation to the Services on any media including Social Media (the
“Feedback”); and we shall have worldwide rights, titles and interests in all copyrights and other
intellectual properties in such Feedback.
You expressly assign all proprietary rights including copyright in Feedback to us without any limitation
and restriction as to use or ownership, without payment of any compensation. Thus, we shall exclusively
own all such rights and titles, and use, reproduce, disclose, modify, adapt, create derivative works from,
monitor, remove, edit, delete, publish, share in the Feedback and shall be entitled to use such Feedback
in any way, commercial or otherwise.
You agree that we are under no obligation to maintain confidentiality of any Feedback, to respond to
any Feedback, nor shall your Feedback cause violate the Terms or any right of any third party (including
copyright, trademark, privacy or other personal or proprietary right(s)) and not cause injury to any
person or entity.
Disclaimer of warranties
The Services provided on the Portal are provided on “as is” and “as available” basis. We do not make
any representation or warranties in respect of the Third Party Service Provider or the intermediary
services or the Portal whatsoever, and absolutely none for the Services provided by Third Party Service
Providers.
Limitation of liability
In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential
damages or any other damages resulting from the use or the inability to use the Portal and/or the Services
and/or the Content;
unauthorized access to or alteration of your transmissions or data;
any unauthorized, indecent, defamatory, false, seditious content uploaded or posted by anybody else,
including audio-visual content infringing any third party’s intellectual property rights;
any non-performance of deficit performance of Services provided or availed by you from Third Party
Service Provider;
any consequence which is not caused by any action or omission on our part.
This will survive termination of these Terms.
Indemnification
You agree to indemnify and hold us and (as applicable) our affiliates, partner organizations, officers,
directors, agents, and employees, harmless from all losses, liabilities, claims, demands or expenses
(including legal fees and disbursements in connection therewith and interest chargeable thereon),
asserted against or incurred by us that arise out of, as a result from, or may be payable by virtue of, any
breach or non-performance of any representation, warranty, covenant or agreement made or obligation
to be performed by you pursuant to these Terms, your violation of any law, or violation of the rights of
a third party, including the infringement by you of any intellectual property or other right of any person
or entity. These obligations will survive any termination of these Terms. Accordingly, we hereby
disclaim any warranties of Services or otherwise provided by the Third Party Service Providers and any
issues of deficiency of Services of Third Party Service Providers shall be taken up by you directly with
the Third Party Service Provider.
Termination
We reserve the right to suspend or terminate your access and use of the Portal, or any Service if we
believe, in our sole and absolute discretion that you have breached, violated, abused, or unethically
manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
If we terminate access to the Portal, or any Service, we may, at our sole discretion, delete any and all
of your content or other related data, information and materials and we will have no liability to you or
any third party for doing so.
Governing law and dispute resolution
The present Terms shall be governed and construed in accordance with the laws of India, without regard
to its conflict of law provisions. All disputes shall be decided by mediation under the aegis of Odisha
High Court. If the parties fail to mediate within 3 months from the date of a dispute as notified by a
party in writing to the other, the dispute shall be adjudicated by competent courts in Bhubaneshwar,
Odisha, India.
Severability & waiver
In case of non-compliance of these Terms, we reserve the right to take necessary action including but
not limiting to termination of the Terms, and appropriate legal actions. Our failure to enforce any right
or provision under these Terms will not be considered as waiver of those rights. If any provision of
these Terms is held to be invalid or unenforceable, the remaining clauses of these Terms will continue
to be binding and remain in effect. These Terms constitute the entire agreement between you and us
regarding use of the Portal and the Services, and supersede and replace any prior agreements we might
have with you.
Grievance Redressal Mechanism
In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Name: Shobhan Mahapatra
Address: 4th Floor, OCAC Tower, Gajapati Nagar, Bhubaneswar, Odisha
E-mail: governance@curebay.com
Contact us
If you have any questions about these Terms, please contact us at support@curebay.com or write to us
at Curebay, Plot No. A-98, Budha Nagar, Laxmisagar, Bhubaneswar Khordha, Odisha 751006
of your content or other related data, information and materials and we will have no liability to you or
any third party for doing so.
Governing law and dispute resolution
The present Terms shall be governed and construed in accordance with the laws of India, without regard
to its conflict of law provisions. All disputes shall be decided by mediation under the aegis of Odisha
High Court. If the parties fail to mediate within 3 months from the date of a dispute as notified by a
party in writing to the other, the dispute shall be adjudicated by competent courts in Bhubaneshwar,
Odisha, India.
Severability & waiver
In case of non-compliance of these Terms, we reserve the right to take necessary action including but
not limiting to termination of the Terms, and appropriate legal actions. Our failure to enforce any right
or provision under these Terms will not be considered as waiver of those rights. If any provision of
these Terms is held to be invalid or unenforceable, the remaining clauses of these Terms will continue
to be binding and remain in effect. These Terms constitute the entire agreement between you and us
regarding use of the Portal and the Services, and supersede and replace any prior agreements we might
have with you.
Grievance Redressal Mechanism
In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Name: Shobhan Mahapatra
Address: 4th Floor, OCAC Tower, Gajapati Nagar, Bhubaneswar, Odisha
E-mail: governance@curebay.com
Contact us
If you have any questions about these Terms, please contact us at support@curebay.com or write to us
at Curebay, Plot No. A-98, Budha Nagar, Laxmisagar, Bhubaneswar Khordha, Odisha 751006